Linkage Trust

Linkage Trust is the place people go to find their way through the maze of health service providers when they need it most.  For many the Trust is the key to accessing the services they really need, from first contact through to follow up support once they are in the system.  

Service Navigators work closely with each individual, giving one-on-one support to access the information and choose the services that best meet their needs.  It is this specialised yet holistic approach that makes the Trust so unique.  

That uniqueness, along with the robust procedures they have developed to ensure best practice within the organisation, were front of mind when Linkage Trust Clinical Leader Richard Jeffcoat went looking for a PRIMHD compliant electronic record system.

Having done considerable work in a previous role on the development of PRIMHD, Richard knew what he was looking for.  After discussions with his contacts in Health Richard looked at three different systems.

“Recordbase was the standout,” says Richard. “I liked the natural flow, and by that I mean clinical flow, of Recordbase.  It showed Wild Bamboo really understood the business.”

Recordbase worked with the Trust’s existing processes and procedures, adding strength to an already robust system and allowing better information sharing between the Linkage Trust team. Records are able to be accessed by multiple people at the same time, the referral process is more reliable and efficient, and from a clinical and governance perspective Recordbase now provides them with a complete overview of the service and day-to-day issues.

“Because Wild Bamboo understands the business of PRIMHD very well, Recordbase added value to our organisation instead of cost,” says Richard. “The combination of Wild Bamboo’s experience working with the sector and Linkage Trust’s enthusiasm made the whole process seamless.”

Linkage Trust staff have been quick to adopt the new tool and while some were anxious prior to the implementation of Recordbase, the training reassured them and they’re now “loving it”. Richard is also impressed with the customer service experience, describing it as “second to none”.  

“I felt like we were Wild Bamboo’s only customer,” he says.

The choice of Recordbase has been a huge success for Linkage Trust. They are finding new ways the system can benefit their business every day and are now looking at using it in another part of their organisation. Richard says “Recordbase enjoys our confidence”.

If you’d like to find out more about how Recordbase and Wild Bamboo can help your organisation measure outcomes and meet reporting requirements so you can focus on the work that really matters, then contact us today on 0800 422 648.

Download this case study (PDF, 110KB).